Find your energy supplier
Know when and how to contact your energy supplier or network operator.
Who you need to contact
You may need to contact either your energy supplier (the company that provides your energy) or network operator (the company responsible for the pipes and wires that carry electricity and gas).
Contact your energy supplier if you:
- have questions about your bill
- want to make a complaint to your supplier
- are moving out of your property
Contact your network operator if you:
- need to report a gas leak (if you smell gas, call 0800 111 999 immediately)
- have a power cut
- need to get connected to the mains
- need to find your electricity supplier
Find a gas or electricity supplier
If you have a recent energy bill or online account, you should be able to find contact details for your current energy supplier here.
Find my electricity supplier
If you don’t have a recent electricity bill, you’ll first need to find out who your network operator is, then ask them for your supplier's details. Follow these steps:
- go to the Energy Network Association search tool
- enter your postcode
- contact your local network operator for your supplier details
You can also get your electricity Meter Point Administration Number (MPAN), which tells your energy supplier where your meter is and your electricity supply number.
Find my gas supplier
The Meter Point Administration Service can tell you who your gas supplier is.
You can:
- use their online Find My Supplier search tool
- call them on 0870 608 1524 (calls to this number are charged at 7p per minute, plus your phone company's access charge)
- get your Meter Point Reference Number (MPRN), which tells your energy supplier where your meter is and your gas supply number
